The travel insurance certificate protects the travel cost you have already paid in the event that the tour operator becomes insolvent between the time of booking and the start of your trip, or even whilst you are on holiday. In this case, you will be refunded any payments you have already made. If you are already at your holiday destination, the insurance will also cover the costs of necessary services such as your return journey. Without a travel insurance certificate, the money you have already paid would, in the worst-case scenario, be lost.

The travel protection certificate is now a legal requirement for tour operators within the EU and Switzerland. Our travel protection certificates from R+V Insurance will be provided to you when you book your trip. They confirm that your payments are covered by insolvency insurance and are among the most important documents when booking a trip.

If you come across travel deals that do not include a travel protection certificate, you should be cautious. A reputable tour operator safeguards its customers’ payments in accordance with the law. If this basic protection is missing, it is reasonable to ask whether the company is cutting corners in other important areas too – such as liability insurance or vehicle insurance.